SHIPPING & DELIVERY POLICY
For International buyers, orders are shipped and delivered through our registered international courier company ARAMEX/or International speed post only. For domestic buyers, orders are shipped through ARAMEX courier service, one of our registered domestic courier company. Orders are shipped within 5 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms.
HASTKALA is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 5 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to registered address of the buyer as per the credit/debit card only at all times (Unless specified at the time of Order).
HASTKALA is in no way responsible for any damage to the order while in transit to the buyer.
HASTKALA is proud to use Payment Gateway HDFC Bank for fast, easy and efficient secure payments.
All major credit cards are accepted therin.
How the delivery charge is calculated for multiple units and some products
The shipping charge is based on the weight of the product. For multiple products ordered from the same category the programme adds up the weight of all the units ordered and charges a single delivery fee for International buyers only.
Thus, a customer who orders three garments weighing 200gms, 250gms and 400gms is charged a single delivery fee of a consignment weighing more than 500gms but less than one kg. The customer is not charged for three different consignments weighing less than 500gms each. Thus the customer will pay a delivery fee of Rs 150 for ordering the three garments as a single order instead of Rs 390 if he orders them separately.
However, the delivery fee is calculated separately when a customer orders different products in different transactions.
The minimum weight taken into account is 250gms (ONLY FOR SINGLE GARMENT) for domestic shipments and 500gms for international shipments. There is a parcel surcharge applicable for the consignments other than documents irrespective of weight of the shipments in case of international deliveries. This is charged as Rs 1100/- flat for any International buyers.
The weight of the product has been built in into the delivery charge of each product. This will automatically be added to the product cost at the payment stage by customer specifying as International Buyer. The delivery cost of a consignment weighing 3 Kg to be shipped within India will be = INR 450 minimum and for International courier the minimum delivery cost will be $ 20 for a minimum weight of 500gms, additional charges will be applicable as per the slabs the consignment fall in to. As delivery charge is arrived at by multiplying the weight of the product with the slab rate. Thus, the delivery cost of a consignment weighing 3 Kg to USA will be charged flat Rs 1100/-.