RETURN & EXCHANGE POLICY

 

We are committed to ensure 100% purchase protection for customers by offering genuine products, secure payments, and easy returns for items shopped on Hastkala.

We stand by our product 100%, no questions asked. If you have a problem we will solve it. Just reach out to our customer care online team.  We will review and honor the returns up to 14 days from the time you receive the item(s).

You may return any item that is unused, in new condition or any item that was damaged upon receipt. Accessories, customized styles, and stitched blouses are not returnable. Product bought in sale or discount cannot be returned or exchanged.

You can return in-store and get it exchanged. One shall intimate first on customercare@hastkala.com with the order number the reason to return within 24-48 hours from the time the product is delivered.

• If we ship out a product in the wrong size than the one that is specified in your order then we will exchange it for your correct size. We will pay for shipping charges both ways. Please note that the shipping charges will be reimbursed to you in the form of online store credit which you can
  utilize in your future online orders with us. We cannot send refunds for the shipping charges in any case.
• However, if it is the same product that you ordered and if you ordered the wrong size then we will still exchange the size for you. But in this case, you will have to pay for shipping both ways that are shipping it to us and also return shipping.
  • Used or worn products will not be exchanged at all.
  • There will be no refunds provided in any case, only exchanges.
  • Please email us within 24 hours of delivery if you want to apply for an exchange stating the reason for the exchange. We will have someone contact you asap.
  • Do not ship any product back to us without getting a confirmation for exchange from us.
  • We will email you detailed instructions on how to exchange your product once you receive our exchange confirmation.

 

Color & work disclaimer:

• Hastkala firmly believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual outfits. All color options offered on the net is an exercise to provide our customers with the maximum available choice of Hastkala outfits. It is practically impossible for us to replicate the same colors on an outfit as seen on your monitor. A slight variation in the shade selected by you is considered a normal practice as these garments have a tendency to reflect different shades of a color under different light and medium.
• The customers must be aware that each and every product that we sell at Hastkala is hand made/crafted in the finest traditions of India's textile crafts. Some of the irregularities in the embroidery, print, or work are characteristics of the hand-made process and beyond our control. For every item that is sold from Hastkala, we do proper finishing before dispatching the item and we pack the items with utmost care. However, during the shipping and handling, there might be some minor damages (such as missing stones, loose buttas, etc) which are out of our control.